Refunds and Returns Policy

Effective Date: January 1, 2025

At BuyWell BD, we aim to ensure your satisfaction with our products. If you are not fully satisfied, our Refunds and Returns Policy provides a straightforward process for returning items and requesting refunds. Please read the policy below to understand your rights and how to proceed.

1. Eligibility for Returns

1.1. Products must be returned within 7 days of delivery.

1.2. Items must be unused, in their original packaging, and in the same condition as received.

1.3. Certain products, such as custom or personalized items, are not eligible for returns or refunds.

1.4. Clearance or sale items may not be eligible unless they are defective or damaged.

2. Conditions for Refunds

2.1. Refunds will only be issued after the returned product has been inspected and approved.

2.2. If the product is not in its original condition, damaged, or missing parts for reasons not due to our error, a partial refund or no refund may be granted.

2.3. Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

3. Initiating a Return

3.1. To start a return, please contact our customer support team:

3.2. Provide the following information:

  • Your name and contact details
  • Order number
  • Reason for the return
  • Photos of the product (if applicable)

3.3. Once your return request is approved, we will provide instructions on how to send the product back to us at 61, Loyal Street, Patuatuli, Dhaka-1100.

4. Return Shipping Costs

4.1. Customers are responsible for return shipping costs unless the product is defective or incorrect.

4.2. For defective or incorrect items, we will cover the return shipping expenses.

4.3. It is recommended to use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of returned items without proof of delivery.

5. Refund Process

5.1. Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

5.2. Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original payment method.

5.3. If the refund is delayed, please check with your bank or payment provider, as processing times may vary.

6. Exchanges

6.1. Exchanges are only available for defective or damaged items. If you need to exchange a product, contact us within 7 days of delivery.

6.2. Replacement products will be shipped after we receive and verify the original item.

7. Contact Us

If you have any questions about this policy or need further assistance, feel free to contact us:

Thank you for shopping with BuyWell BD. We appreciate your trust and are committed to providing a hassle-free shopping experience!